Have you recently had a change in your childcare situation? For example, does your child or children’s school district now offer in-person school as an option? If so, please make sure that when you certify each week you are answering the questions accurately and honestly.Please send in any requested documentation as soon as possible to avoid a delay in your payments. Have we recently requested documentation from you regarding your claim? Check your Documents tab in the MyBenefits portal for the latest communication from DEW.We cannot issue your benefit payment until after this step is complete each week. Did you certify for all available weeks in your MyBenefits portal? Certifying each week let’s DEW know you are in still unemployed and eligible to receive benefits.DEW will be sending a communication to you through your MyBenefits portal and any additional information that is required from you will need to be satisfied in order to be cleared for payment. Please be advised that your payment will be on hold as our integrity unit investigates your claim. Has your claim been flagged for potential fraud? Due to the severity of widespread fraud in UI divisions nationwide, DEW has taken additional measures to ensure only legitimate claimants are being paid.Did you file an appeal and are waiting for your hearing? Please be advised that if you are denied benefits for any reason, your payments cannot begin or resume until after your appeal decision has been made.Any additional information that is required from you will need to be satisfied in order to be cleared for payment. Please make sure you have completed all security verifications and any requested documentation through your MyBenefits portal. Did you change your bank account information in the MyBenefits portal? If you change critical information in your portal, our agency may require additional security information to ensure the protection of your account.Did you move since filing your initial claim for unemployment insurance? Please make sure your address has been updated under your Personal Information tab located in the MyBenefits portal so DEW is aware of the address change.Did you do your weekly requirement to complete a work search? As of April 18, 2021, claimants are required by state regulation to complete two work searches in their SCWOS account each week to remain eligible for Unemployment Insurance (UI) benefits.Please allow time for processing and understand that your benefits will be paused until the paperwork can be processed. Did you postmark your PUA documentation close to the deadline? If you postmarked your proof of employment, self-employment, or planned employment on or recently prior to May 5, 2021, please understand DEW will have to manually process each document received.The first week of disqualifications is claim week May 9 - May 15, 2021. Failure to upload this document prior to the deadline will result in disqualification from benefits, per federal legislation. Did you not upload your PUA documentation prior to the deadline? PUA claimants had 90 days to provide documentation to the agency showing proof of employment, self-employment, or planned employment.Reasons an individual might be waiting on payment of a claim Here are some of the most frequently asked questions as people file their claims as well as some tips to navigate the system.
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